Product

Do you stock the collection?

All of our products are made to order, this way we are able to offer you the most suited lighting for your space.

Do you offer customizations?

Yes, for certain items, it is possible to customize, please write to us HERE

Can I see some samples/products?

Yes, you can see some of our collection by making an appointment via our Whatsapp or Contact Page

What is the warranty?

The warranty is 12 months from the day of the goods received. Warranty covers manufacturing defects. Faulty due to installation errors is not covered. (i.e: Failure to follow instructions regarding the usage of the correct bulb)

Can I do a return?

We hope that you will love our products but in the event that you wish to return them, as long as they are returned to our warehouse in their original packaging within 7 business days of receipt and fit for resale, we will generally cover the cost of carriage and you will be refunded in full. Buyers from the outside of Singapore will need to arrange their own return. We also do not offer free returns for sale items or promotional orders (these will be charged at $10 per box). For standing lamps, and some larger chandeliers, we charge a $15 fee as a contribution towards the cost of a collection service.

I received damaged/faulty products, what should I do?

It’s unlikely you will get damaged/faulty products because all products send out by us will be tested before delivery. In the event you received damaged product, please take photos/videos to substantiate the evidence that the product is damaged/faulty within 7 business days of receipt and before the item has been installed, and write to us HERE. We will process it for you.

Please make sure you check all products prior to installation as we cannot cover any costs incurred for the removal and refitting of a damaged product.

Do you have a showroom I can buy from?

We do not hold stock in our showrooms, as these are purely for display purposes only.

Sales or promotional discounts

We do run promotional sales from time to time. These will either be automatic discounts applied to certain items or via promotional codes that you need to enter at the checkout. Please note you cannot use more than one promotional code at any one time and most will not be applicable to already discounted items. Please make sure to sign up to our newsletter (link to subscription) to be kept up to date on any promotional offers!

Order

Can I Self Collect?

Yes, we will notify you the date when you can collect it after you made an order and request for self-collection.

Project request:

Yes, we accept bulk/project order; please write to us HERE for quotation

Where is your Terms & Condition:

Please find it HERE

DELIVERY

Where do you deliver?

At the moment, we deliver to Singapore, Indonesia, Philippines, Papua, Flores, and Aceh.

How much is delivery?

Delivery is free of charge for purchase over $200.00 in Singapore. And for overseas delivery, the delivery cost will be confirmed for you at check-out page. If you need a separate quote for urgent delivery, please send us a message to our contact form.

Please note that if your order is over 5kg in volumetric weight then we may need to get in touch with extra charges. Tax and duty charges are country specific and not something we are able to advise on in advance at present. These will be charged by the customs in the destination country and are the sole responsibility of the buyer. We will quote you separately for package above the standard volumetric.

How long does the delivery take?

The product is on indent period; please expect your goods around 3-4 weeks from order.
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